OUR TERMS AND CONDITIONS updated 4/29/2019
We believe in working with our clients to overcome the challenges that may occur from the complications of life. Feel free to contact us to work through any issues before, during and after an event.
Time Schedule: We arrive 1 hour before our serve time, we may have to charge for our staffs early arrival (depending on request). If we are unable to make our serve time we will extend the time by how long we were delayed. If we are delayed on site by no fault of our own (cars or equipment in our way) we can not extend the time without extra cost (see serving and timeline below). We need thirty minutes to break down, if we do not have access to leave after 30 minutes or we have not received payment we will charge $75.00 every half hour (such as cars blocking our exit).
Serving Delays: We start making pizzas 10-20 minutes before our serve time depending on the size of the event. If there are delays in service time we must know no later then 30 minutes before our serve time (surprise toasts, dances, and delays). Once service has started we will not stop until guests are fed as food is hot and fresh (speeches or late arriving guests). We are not responsible for food going cold if guests do not start eating at the serve time we are given or any pauses. If we have to extend our service time to fed guests, we have to charge a fee outlined in the next section.
Serving and Timeline: Each invoice has our serve time. We require our final timeline 14 days before your event. If you need to extend our onsite time it is 10% every fifteen minutes of the affected portion of the invoice you extend (appetizer, dinner, dessert and/or affected staff).
Buffet Attendant/Chefs Assistant: Additional staff to pass appetizers, help keep the buffet tidy and/or execute family style service; this staff is to only help with food presentation and guest questions. A separate invoice will be sent for any other agreed upon support services (setup, cleaning, place settings, trash, scullery, rentals, etc).
Final Payment/Invoice: Private Events: We recommend prepaying for your event by sending in a check no later then 7 days before your event or by credit card the day before (credit card payments have a convenience fee of 3%.). Client agrees to have final payment ready for staff at the beginning of our service by certified bank check, credit card or cash. If using a credit card please provide WiFi if cellphone service is questionable. Weddings: Due to the complexity, logistics and availability of clients on their special day we require prepayment as detailed above.
Guest Count and Final Menu: Due to creating our whole menu from scratch, growing and sourcing organic and/or farm to fork ingredients, we require your menu and final guest count no later than 14 days. The total number of guests can not be adjusted by more than 10% due to losing other potential bookings, staffing, and logistical costs. We may be able to accommodate larger guest increases based on our catering schedule.
Invoice Changes: Due to committing to cater your event we lose out on other potential larger bookings, yet we honor our commitment to you. In-kind, we expect you to honor your commitment to us. Your invoice details the food quantity you agree to buy for your catering (four appetizers and pizza buffet for example). If you insists on reducing the invoice items (three appetizers and pizza buffet for example) it will be considered liquidated damages and the nonrefundable deposit will be forfeit to cover our damages
Deposit & Cancellations: Your deposit is nonrefundable and collected to cover our liquidated damages for scheduling, staff, time, lose of other bookings, etc. It is hard to measure our exact loss so we collect this non-refundable deposit as an agreed upon amount of our damages if you cancel your catering. This section of our terms serves as our Liquidated Damages Clause.
Layout: Larger or complex events with special needs for our load in and out require a diagram layout of our location 14 days before your event. Also, if we are moving farther then the driveway.
Food Catering Locations: 2825 E Tahquitz Canyon Way Palm Springs, CA 92262 (760) 459-4260 • LA: 1600 Purdue Avenue Los Angeles, CA 90025 (323) 374-5096 • 28465 OLD TOWN FRONT ST SUITE 225, TEMECULA, CA 92590 (951) 344-6280 • Culinary Garden: Beaumont, CA 92223 © Wheat and Fire Pizza Catering 2019 • All content and images on this website are the property of Wheat and Fire.